VNC Help

[Oriadin]

Hope there is someone out there who can help...

Ive installed WinVNC on my PC and laptop at home. I can connect one to the other and it seems to work fine. Ive got my mum to install it on her PC because she is always calling me up with computer problems and it would really help to be able to see whats going on.

Now, I cant connect to her PC, and I cant ping her PC and Im guessing its because we are on different networks but I dont know enough about how it works to know how to go about sorting this out. Anyone out there who can help?

When I try to ping her IP address I just get 'Request timed out' messages back.

Any help would be great.

[Morgan Evanar]

What version of windows is she running? Also, is she behind some sort of router? You'd need to forward whatever port VNC is running on, which is usually 5900. If she's running XP Pro, lock down her administrator accounts with passwords and log in using remote desktop, it's much better than VNC.

[Oriadin]

Shes got XP Home, I have XP Pro. She isnt on a router, but I am.

[Morgan Evanar]

About Remote Assistance

Sometimes the best way to fix a problem is to have someone show you how. Remote Assistance is a convenient way for a friend in another location to connect to your computer from another computer running a compatible operating system, such as Microsoft Windows XP, and walk you through your solution.


After your friend is connected, he or she will be able to view your computer screen and chat online with you in real time about what you both see. With your permission, your friend can even use his or her mouse and keyboard to work with you on your computer.


Notes

Both you and your assistant must be using either Windows Messenger or a MAPI-compliant e-mail account such as Microsoft Outlook or Outlook Express.
You and your assistant need to be connected to the Internet while using Remote Assistance.
If Windows Firewall is turned on, Remote Assistance will temporarily open firewall ports.
If you are working on a corporate or local area network, firewalls might stop you from using Remote Assistance. In this case, check with your network administrator before using Remote Assistance.

[Oriadin]

Thanks Morgan, I'll take another look at this when I get home.